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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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Star rating detail

Village Glen Aged Care Residences - Mornington · Government data

Back to Village Glen Aged Care Residences - Mornington

Star rating detail

Official ACQSC star ratings, compliance and quality measures for Village Glen Aged Care Residences - Mornington, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

4.0

Government quality rating

Updated Q4 2024

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
5.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
2.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
4.0

Health and safety outcomes · 22% of rating

Rating Trend

Rating improving
3.0
Q1 2024
3.0
Q2 2024
3.0
Q3 2024
4.0
Q4 2024

Residents' experience

3.0

How residents rated their daily life, safety and care, from the official residents' experience survey.

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

71%
29%

Feeling at home

50%
36%
14%

Feeling safe

86%
14%

Follow-up on concerns

64%
21%
14%

Food quality

21%
57%
21%

Having a voice

79%
14%

How the home operates

43%
36%
21%

Independence supported

57%
29%

Staff are caring

57%
29%
14%

Staff competence

50%
43%

Things explained clearly

43%
29%
29%

Treated with respect

50%
43%
See the full residents' experience survey on My Aged Care
Total care minutes181 mins (target: 187)
Target
Registered nurse care minutes33 mins (target: 38)
Target
Did not meet care minute targets

This facility delivers 181 minutes of hands-on care per resident per day. The government requires a minimum of 187 minutes, including 38 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q3 2024Q4 2024
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
16.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
2.0 (avg: 5.8)Better than most
AvgAvg
Falls
24.0 (avg: 31.5)Better than most
AvgAvg
Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
23.0 (avg: 12.3)Below average
AvgAvg

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record.

Common feedback themes

Themes from resident and family feedback are published on My Aged Care.

View feedback themes on My Aged Care

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract. Sourced from ACQSC via My Aged Care. Star ratings update quarterly.