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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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  3. Australian Capital Territory
  4. FARRER
  5. Pines Living
PL

Pines Living

FARRER, ACTFor-Profit130 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 1.0
DementiaTerminal illness
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
1.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

90%
10%

Feeling at home

90%

Feeling safe

86%
14%

Follow-up on concerns

52%
43%

Food quality

19%
67%
14%

Having a voice

90%

How the home operates

33%
67%

Independence supported

81%
14%

Staff are caring

86%
10%

Staff competence

71%
24%

Things explained clearly

52%
33%
10%

Treated with respect

81%
14%
Total care minutes223 mins (target: 208)
Target
Registered nurse care minutes42 mins (target: 42)
Target
Met both targets

This facility delivers 223 minutes of hands-on care per resident per day. The government requires a minimum of 208 minutes, including 42 minutes delivered by registered nurses.

Use of restrictive practices
18.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
9.0 (avg: 5.8)Below average
AvgAvg
Falls
29.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
46.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
13.0 (avg: 12.3)About average
AvgAvg

Common feedback themes

2024-25

Complaints

Communication and consultationStaff training/skills/qualificationsFood and catering

Feedback received

Physical environment (including cleaning)Communication and consultationStaff behaviour/conduct

Areas for improvement

Medication managementClinical careAssessment and implementation (including care management)

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Pines Living is a 130-bed for-profit residential aged care facility in FARRER, ACT. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in quality measures (1/5).

The facility delivers 223 minutes of direct care per resident per day, exceeding the government target of 208 minutes. Registered nurse care minutes (42) exceed the 42-minute target.

Residents report the highest scores for care needs being met (90% always) and having a voice in care (90% always). The lowest-scoring areas are food quality (19% always) and room cleanliness and upkeep (33% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).

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