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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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Star rating detail

Lutheran Services - Cooinda Aged Care Centre · Government data

Back to Lutheran Services - Cooinda Aged Care Centre

Star rating detail

Official ACQSC star ratings, compliance and quality measures for Lutheran Services - Cooinda Aged Care Centre, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

4.0

Government quality rating

Updated Q4 2025

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
5.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
2.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
3.0

Health and safety outcomes · 22% of rating

Residents' experience

4.0

How residents rated their daily life, safety and care, from the official residents' experience survey.

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

80%
20%

Feeling at home

97%

Feeling safe

90%
10%

Follow-up on concerns

67%
33%

Food quality

27%
57%
17%

Having a voice

97%

How the home operates

43%
50%

Independence supported

93%

Staff are caring

87%
10%

Staff competence

30%
63%

Things explained clearly

63%
27%
10%

Treated with respect

77%
23%
See the full residents' experience survey on My Aged Care
Total care minutes208 mins (target: 203)
Target
Registered nurse care minutes41 mins (target: 42)
Target
Did not meet registered nurse care minutes target

This facility delivers 208 minutes of hands-on care per resident per day. The government requires a minimum of 203 minutes, including 42 minutes delivered by registered nurses.

Use of restrictive practices
13.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
13.0 (avg: 5.8)Below average
AvgAvg
Falls
25.0 (avg: 31.5)Better than most
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
AvgAvg
Polypharmacy (5+ medications)
36.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
6.0 (avg: 12.3)Better than most
AvgAvg

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record.

Common feedback themes

Themes from resident and family feedback are published on My Aged Care.

View feedback themes on My Aged Care

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract. Sourced from ACQSC via My Aged Care. Star ratings update quarterly.