Estia Health Gold Coast
SOUTHPORT, QLDFor-Profit87 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
67%
27%
Feeling at home
60%
27%
13%
Feeling safe
93%
Follow-up on concerns
33%
47%
20%
Food quality
20%
53%
27%
Having a voice
87%
13%
How the home operates
60%
27%
13%
Independence supported
60%
27%
13%
Staff are caring
60%
40%
Staff competence
53%
40%
Things explained clearly
53%
27%
13%
Treated with respect
67%
33%
Total care minutes220 mins (target: 221)
Target
Registered nurse care minutes47 mins (target: 45)
Target
This facility delivers 220 minutes of hands-on care per resident per day. The government requires a minimum of 221 minutes, including 45 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
1.0 (avg: 24.4)Better than most
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Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
23.0 (avg: 31.5)Better than most
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
46.0 (avg: 37.6)Below average
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Antipsychotic medication use
7.0 (avg: 12.3)About average
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