Emmaus
PORT MACQUARIE, NSW116 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
73%
20%
Feeling at home
67%
20%
13%
Feeling safe
60%
33%
Follow-up on concerns
60%
13%
27%
Food quality
67%
20%
13%
Having a voice
60%
13%
20%
How the home operates
33%
27%
40%
Independence supported
73%
13%
Staff are caring
80%
13%
Staff competence
47%
27%
27%
Things explained clearly
60%
20%
13%
Treated with respect
67%
27%
Total care minutes216 mins (target: 210)
Target
Registered nurse care minutes44 mins (target: 42)
Target
This facility delivers 216 minutes of hands-on care per resident per day. The government requires a minimum of 210 minutes, including 42 minutes delivered by registered nurses.
Use of restrictive practices
12.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
8.0 (avg: 5.8)About average
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Falls
33.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
33.0 (avg: 37.6)About average
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Antipsychotic medication use
13.0 (avg: 12.3)About average
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