Bupa Eastwood
BAIRNSDALE, VICFor-Profit91 beds
3.0
Experience 3.0Compliance 4.0Staffing 2.0Quality 4.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable3.0Q1 2025
3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
60%
40%
Feeling at home
73%
13%
13%
Feeling safe
73%
27%
Follow-up on concerns
27%
53%
20%
Food quality
33%
47%
13%
Having a voice
40%
47%
13%
How the home operates
47%
53%
Independence supported
60%
40%
Staff are caring
53%
40%
Staff competence
13%
80%
Things explained clearly
40%
40%
20%
Treated with respect
73%
27%
Total care minutes201 mins (target: 201)
Target
Registered nurse care minutes39 mins (target: 41)
Target
This facility delivers 201 minutes of hands-on care per resident per day. The government requires a minimum of 201 minutes, including 41 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
26.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
28.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
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Antipsychotic medication use
6.0 (avg: 12.3)Better than most
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