Aged Care Circle
Search Providers
My JourneyGet Started

Need help? Contact a support service

My Aged Care 1800 200 422OPAN Advocacy 1800 700 600Find a financial adviser
Aged Care Circle

Helping families navigate aged care costs with clarity and confidence.

Find Providers

  • Search All Providers
  • New South Wales
  • Victoria
  • Queensland
  • South Australia
  • Western Australia
  • Tasmania
  • ACT
  • Northern Territory
  • Compare Providers

Tools

  • Fee Calculator
  • RAD vs DAP Calculator
  • Support at Home Calculator

Resources

  • My Journey Guide
  • Government Process
  • Cost Guide
  • FAQs

Company

  • About Us
  • Contact
  • Privacy Policy
  • Terms of Use
  • How our data works
  • Facility Provider Terms

Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

© 2026 Aged Care Circle · Australia. All rights reserved.

Privacy Policy·Terms of Use
  • Find
  • Costs
  • Guides
  • Journey

Star rating detail

Bupa Croydon · Government data

Back to Bupa Croydon

Star rating detail

Official ACQSC star ratings, compliance and quality measures for Bupa Croydon, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

4.0

Government quality rating

Updated Q4 2025

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
5.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
2.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
5.0

Health and safety outcomes · 22% of rating

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Residents' experience

3.0

How residents rated their daily life, safety and care, from the official residents' experience survey.

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

64%
36%

Feeling at home

64%
29%

Feeling safe

57%
43%

Follow-up on concerns

50%
36%

Food quality

29%
43%
29%

Having a voice

50%
36%
14%

How the home operates

36%
57%

Independence supported

36%
57%

Staff are caring

43%
50%

Staff competence

50%
21%
29%

Things explained clearly

36%
29%
29%

Treated with respect

50%
50%
See the full residents' experience survey on My Aged Care
Total care minutes205 mins (target: 214)
Target
Registered nurse care minutes40 mins (target: 43)
Target
Did not meet care minute targets

This facility delivers 205 minutes of hands-on care per resident per day. The government requires a minimum of 214 minutes, including 43 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q2 2024Q3 2024Q4 2024Q1 2025Q2 2025Q3 2025Q4 2025
Use of restrictive practices
17.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
1.0 (avg: 5.8)Better than most
AvgAvg
Falls
24.0 (avg: 31.5)Better than most
AvgAvg
Polypharmacy (5+ medications)
29.0 (avg: 37.6)Better than most
AvgAvg
Antipsychotic medication use
4.0 (avg: 12.3)Better than most
AvgAvg

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

Common feedback themes

Themes from resident and family feedback are published on My Aged Care.

View feedback themes on My Aged Care

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract. Sourced from ACQSC via My Aged Care. Star ratings update quarterly.