Bupa Ballina
BALLINA, NSWFor-Profit125 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 3.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
30 compliance issues, 1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
76%
20%
Feeling at home
52%
44%
Feeling safe
80%
16%
Follow-up on concerns
40%
44%
16%
Food quality
20%
48%
20%
12%
Having a voice
80%
12%
How the home operates
36%
56%
Independence supported
84%
16%
Staff are caring
64%
28%
Staff competence
44%
48%
Things explained clearly
52%
44%
Treated with respect
48%
44%
Total care minutes189 mins (target: 207)
Target
Registered nurse care minutes44 mins (target: 42)
Target
This facility delivers 189 minutes of hands-on care per resident per day. The government requires a minimum of 207 minutes, including 42 minutes delivered by registered nurses.
Use of restrictive practices
13.0 (avg: 24.4)About average
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Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
33.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
36.0 (avg: 37.6)About average
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Antipsychotic medication use
11.0 (avg: 12.3)About average
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