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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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Star rating detail

BlueCross Silverwood · Government data

Back to BlueCross Silverwood

Star rating detail

Official ACQSC star ratings, compliance and quality measures for BlueCross Silverwood, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

No rating data available

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
No data

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
No data

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
No data

Health and safety outcomes · 22% of rating

Rating Trend

Rating stable
3.0
Q3 2023
3.0
Q4 2023
3.0
Q1 2024
3.0
Q2 2024

Residents' experience

3.0

How residents rated their daily life, safety and care, from the official residents' experience survey.

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

62%
23%
15%

Feeling at home

46%
46%

Feeling safe

54%
46%

Follow-up on concerns

15%
62%
23%

Food quality

62%
31%

Having a voice

54%
38%

How the home operates

23%
62%
15%

Independence supported

31%
38%
23%

Staff are caring

38%
46%
15%

Staff competence

15%
62%
23%

Things explained clearly

15%
62%
23%

Treated with respect

62%
31%
See the full residents' experience survey on My Aged Care
Total care minutes

Data not available

Registered nurse care minutes

Data not available

Did not meet care minute targets

This facility delivers N/A minutes of hands-on care per resident per day. The government requires a minimum of N/A minutes, including N/A minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q2 2024

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record.

Common feedback themes

Themes from resident and family feedback are published on My Aged Care.

View feedback themes on My Aged Care

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract. Sourced from ACQSC via My Aged Care. Star ratings update quarterly.