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Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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  3. Victoria
  4. GLENROY
  5. Benetas Colton Close
Benetas Colton Close
Photo of Benetas Colton Close

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Benetas Colton Close

GLENROY, VIC · 118 beds

4.0
Overall rating
DementiaTerminal illness

Benetas Colton Close

GLENROY, VIC118 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
DementiaTerminal illness
Tour questions

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Government quality data

Official ACQSC star ratings, compliance and quality measures, sourced from the Australian Institute of Health and Welfare (AIHW).

Star rating

4.0
Residents' Experience
3.0
Compliance
5.0
Staffing
3.0
Quality Measures
3.0

No current compliance actions

Care minutes

Total care minutes

246 mins (target: 231)

Met
Registered nurse minutes

49 mins (target: 46)

Met

Quality measures

Use of restrictive practices

About average

Unplanned weight loss

About average

Falls

Better than most

Major injury from a fall

About average

Polypharmacy (5+ medications)

About average

Antipsychotic medication use

Better than most

Residents' experience

3.0

Overall residents’ experience rating, from resident surveys.

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View full rating detail

Official ACQSC star ratings, compliance and quality measures, sourced from the Australian Institute of Health and Welfare (AIHW).

Overall Rating

4.0

Government quality rating

Source: Australian Institute of Health and Welfare (AIHW) Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
3.0

How residents experience daily life · 33% of rating

Compliance(22% of rating)
5.0

Meeting aged care quality standards · 22% of rating

Staffing(22% of rating)
3.0

Care minutes and staffing levels · 22% of rating

Quality Measures(22% of rating)
3.0

Health and safety outcomes · 22% of rating

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q1 2025
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

50%
43%

Feeling at home

50%
43%

Feeling safe

57%
36%

Follow-up on concerns

14%
71%
14%

Food quality

21%
29%
36%
14%

Having a voice

50%
36%
14%

How the home operates

29%
57%
14%

Independence supported

57%
36%

Staff are caring

64%
29%

Staff competence

43%
36%
21%

Things explained clearly

21%
57%
21%

Treated with respect

43%
50%
Total care minutes246 mins (target: 231)
Target
Registered nurse care minutes49 mins (target: 46)
Target
Met both targets

This facility delivers 246 minutes of hands-on care per resident per day. The government requires a minimum of 231 minutes, including 46 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q2 2024Q3 2024Q4 2024Q1 2025Q2 2025Q3 2025Q4 2025
Use of restrictive practices
17.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
8.0 (avg: 5.8)About average
AvgAvg
Falls
21.0 (avg: 31.5)Better than most
AvgAvg
Major injury from a fall
3.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
33.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
6.0 (avg: 12.3)Better than most
AvgAvg

Contact Benetas Colton Close

Contact directly

+611300236382customercentre@benetas.com.auVisit website

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About this facility

Benetas Colton Close is a 118-bed residential aged care facility in GLENROY, VIC. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in quality measures (3/5).

The facility delivers 246 minutes of direct care per resident per day, exceeding the government target of 231 minutes. Registered nurse care minutes (49) exceed the 46-minute target.

Residents report the highest scores for caring staff attitude (64% always) and personal safety (57% always). The lowest-scoring areas are follow-up on concerns (14% always) and explanations about care decisions (21% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025).

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