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  1. Home
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  3. Victoria
  4. MORDIALLOC
  5. TLC Whitewater
TW

TLC Whitewater

MORDIALLOC, VICFor-Profit147 beds
3.0
Experience 2.0Compliance 5.0Staffing 2.0Quality 5.0
Dementia
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Overall Rating

3.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
2.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
2.0

Care minutes and staffing levels

Quality Measures(22% of rating)
5.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating improving
3.0
Q2 2025
3.0
Q3 2025
3.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2024

Always Most of the time Some of the time Never

Care needs being met

33%
33%
27%

Feeling at home

40%
27%
27%

Feeling safe

67%
20%
13%

Follow-up on concerns

13%
53%
27%

Food quality

27%
53%
13%

Having a voice

53%
13%
27%

How the home operates

27%
40%
27%

Independence supported

27%
33%
33%

Staff are caring

40%
47%
13%

Staff competence

20%
47%
27%

Things explained clearly

13%
40%
27%
20%

Treated with respect

53%
33%
Total care minutes216 mins (target: 215)
Target
Registered nurse care minutes39 mins (target: 44)
Target
Did not meet registered nurse care minutes target

This facility delivers 216 minutes of hands-on care per resident per day. The government requires a minimum of 215 minutes, including 44 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q3 2024Q4 2024Q1 2025Q3 2025Q4 2025
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
16.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
22.0 (avg: 31.5)Better than most
AvgAvg
Polypharmacy (5+ medications)
29.0 (avg: 37.6)Better than most
AvgAvg
Antipsychotic medication use
6.0 (avg: 12.3)Better than most
AvgAvg

Common feedback themes

2024-25

Complaints

Food and cateringClinical careGoods and equipment (including technology)

Feedback received

Food and cateringClinical careStaff behaviour/conduct

Areas for improvement

Food and cateringClinical carePhysical environment (including cleaning)

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

TLC Whitewater is a 147-bed for-profit residential aged care facility in MORDIALLOC, VIC. As of Q4 2025, it holds an overall government star rating of 3/5, with its strongest performance in compliance (5/5) and lowest in staffing (2/5).

The facility delivers 216 minutes of direct care per resident per day, exceeding the government target of 215 minutes. Registered nurse care minutes (39) fall short of the 44-minute target.

Residents report the highest scores for personal safety (67% always) and being treated with respect (53% always). The lowest-scoring areas are food quality (7% always) and follow-up on concerns (13% always).

The overall star rating trend over the past 4 quarters has been improving: 3/5 (Q3 2025) → 3/5 (Q4 2025) → 3/5 (Q4 2025) → 4/5 (Q1 2026).

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