Mercy Place Nixon
MORDIALLOC, VICNot-for-Profit36 beds
4.0
Experience 5.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q3 2024
4.0Q4 2024
5.0Q1 2025
4.0Q2 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
92%
Feeling at home
100%
Feeling safe
100%
Follow-up on concerns
92%
Food quality
75%
25%
Having a voice
100%
How the home operates
83%
17%
Independence supported
92%
Staff are caring
100%
Staff competence
92%
Things explained clearly
83%
Treated with respect
92%
Total care minutes151 mins (target: 211)
Target
Registered nurse care minutes47 mins (target: 43)
Target
This facility delivers 151 minutes of hands-on care per resident per day. The government requires a minimum of 211 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend