Bolton Clarke Bayside (VIC)
MORDIALLOC, VICNot-for-Profit41 beds
4.0
Experience 3.0Compliance 4.0Staffing 4.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
33%
67%
Feeling at home
56%
22%
22%
Feeling safe
44%
56%
Follow-up on concerns
22%
22%
56%
Food quality
44%
33%
22%
Having a voice
44%
33%
22%
How the home operates
33%
56%
11%
Independence supported
33%
33%
33%
Staff are caring
78%
22%
Staff competence
33%
67%
Things explained clearly
33%
44%
22%
Treated with respect
67%
33%
Total care minutes253 mins (target: 239)
Target
Registered nurse care minutes57 mins (target: 48)
Target
This facility delivers 253 minutes of hands-on care per resident per day. The government requires a minimum of 239 minutes, including 48 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
18.0 (avg: 24.4)About average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
39.0 (avg: 31.5)Below average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
26.0 (avg: 37.6)Better than most
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Antipsychotic medication use
10.0 (avg: 12.3)About average
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