Southern Cross Care Greystanes Residential Aged Care
GREYSTANES, NSW41 beds
4.0
Experience 4.0Compliance 5.0Staffing 4.0Quality 5.0
Dementia
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
58%
42%
Feeling at home
83%
Feeling safe
92%
Follow-up on concerns
50%
50%
Food quality
33%
58%
Having a voice
100%
How the home operates
33%
58%
Independence supported
75%
25%
Staff are caring
75%
17%
Staff competence
75%
25%
Things explained clearly
67%
25%
Treated with respect
83%
17%
Total care minutes224 mins (target: 212)
Target
Registered nurse care minutes45 mins (target: 43)
Target
This facility delivers 224 minutes of hands-on care per resident per day. The government requires a minimum of 212 minutes, including 43 minutes delivered by registered nurses.
Use of restrictive practices
5.0 (avg: 24.4)Better than most
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
22.0 (avg: 31.5)Better than most
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Polypharmacy (5+ medications)
57.0 (avg: 37.6)Below average
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