Estia Health Merrylands
GREYSTANES, NSWFor-Profit131 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
79%
21%
Feeling at home
89%
11%
Feeling safe
100%
Follow-up on concerns
68%
32%
Food quality
37%
26%
32%
Having a voice
84%
11%
How the home operates
79%
21%
Independence supported
42%
47%
11%
Staff are caring
84%
16%
Staff competence
79%
21%
Things explained clearly
58%
26%
16%
Treated with respect
79%
21%
Total care minutes212 mins (target: 225)
Target
Registered nurse care minutes48 mins (target: 45)
Target
This facility delivers 212 minutes of hands-on care per resident per day. The government requires a minimum of 225 minutes, including 45 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
20.0 (avg: 31.5)Better than most
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
32.0 (avg: 37.6)About average
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Antipsychotic medication use
4.0 (avg: 12.3)Better than most
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