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Calculator disclaimer: This site provides general information and estimates only. It is not financial advice. Fee rates are updated quarterly from official Australian Government sources including Services Australia and agedcare.health.gov.au. Always verify with Services Australia and consider speaking with an accredited aged care financial adviser (AACFI) before making decisions.

Provider data disclaimer: Provider information is sourced from the Aged Care Quality and Safety Commission Provider Register and the Australian Government’s Star Ratings programme. Pricing information may be provided by providers and is subject to change. Always confirm details directly with providers before making care decisions.

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  3. Victoria
  4. PORT MELBOURNE
  5. Wintringham Hostel - Port Melbourne

Wintringham Hostel - Port Melbourne

PORT MELBOURNE, VICNot-for-Profit35 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 5.0
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Overall Rating

4.0

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
2.0

Care minutes and staffing levels

Quality Measures(22% of rating)
5.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

No active compliance issues on record. View on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0
Q2 2025
4.0
Q3 2025
4.0
Q4 2025
4.0
Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

75%
17%

Feeling at home

75%
17%

Feeling safe

83%
17%

Follow-up on concerns

50%
25%
25%

Food quality

17%
42%
17%
25%

Having a voice

92%

How the home operates

42%
50%

Independence supported

92%

Staff are caring

58%
33%

Staff competence

25%
58%
17%

Things explained clearly

67%
25%

Treated with respect

58%
42%
Total care minutes187 mins (target: 183)
Target
Registered nurse care minutes17 mins (target: 38)
Target
Did not meet registered nurse care minutes target

This facility delivers 187 minutes of hands-on care per resident per day. The government requires a minimum of 183 minutes, including 38 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q3 2024Q4 2024Q1 2025Q3 2025Q4 2025
Falls
31.0 (avg: 31.5)About average
AvgAvg
Polypharmacy (5+ medications)
35.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
3.0 (avg: 12.3)Better than most
AvgAvg

Common feedback themes

2024-25

Complaints

Staff behaviour/conductOther (please specify)-Staff conflictOther (please specify)-Resident conflict

Feedback received

Other (please specify)-Emotional support and appreciation of staffStaff behaviour/conductOther (please specify)-Support from staff

Areas for improvement

Other (please specify)-Diversity & Inclusion FrameworkOther (please specify)-Client Voice Framework/QCABOther (please specify)-Alternate Menu Planning

Source: Aged Care Quality and Safety Commission via My Aged Care

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About this facility

Wintringham Hostel - Port Melbourne is a 35-bed not-for-profit residential aged care facility in PORT MELBOURNE, VIC. As of Q4 2025, it holds an overall government star rating of 4/5, with its strongest performance in compliance (5/5) and lowest in staffing (2/5).

The facility delivers 187 minutes of direct care per resident per day, exceeding the government target of 183 minutes. Registered nurse care minutes (17) fall short of the 38-minute target.

Residents report the highest scores for support for independence (92% always) and having a voice in care (92% always). The lowest-scoring areas are food quality (17% always) and staff competence (25% always).

The overall star rating trend over the past 4 quarters has been stable: 4/5 (Q3 2025) → 4/5 (Q4 2025) → 4/5 (Q4 2025) → 4/5 (Q1 2026).