West Coast District Hospital - Lyell House
QUEENSTOWN, TASGovernment16 beds
4.0
Experience 4.0Compliance 5.0Staffing 5.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
6 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
57%
29%
14%
Feeling at home
43%
43%
14%
Feeling safe
71%
29%
Follow-up on concerns
57%
14%
29%
Food quality
43%
43%
14%
Having a voice
57%
29%
14%
How the home operates
43%
43%
14%
Independence supported
43%
29%
29%
Staff are caring
43%
57%
Staff competence
43%
57%
Things explained clearly
43%
29%
29%
Treated with respect
57%
43%
Total care minutes423 mins (target: 210)
Target
Registered nurse care minutes324 mins (target: 42)
Target
This facility delivers 423 minutes of hands-on care per resident per day. The government requires a minimum of 210 minutes, including 42 minutes delivered by registered nurses.
Use of restrictive practices
53.0 (avg: 24.4)Below average
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Falls
20.0 (avg: 31.5)Better than most
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Polypharmacy (5+ medications)
40.0 (avg: 37.6)About average
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Antipsychotic medication use
7.0 (avg: 12.3)About average
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