Southern Cross Care Parkes Residential Aged Care
PARKES, NSW62 beds
4.0
Experience 4.0Compliance 5.0Staffing 4.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
71%
29%
Feeling at home
50%
43%
Feeling safe
86%
14%
Follow-up on concerns
21%
64%
14%
Food quality
43%
50%
Having a voice
71%
29%
How the home operates
57%
43%
Independence supported
64%
36%
Staff are caring
36%
64%
Staff competence
29%
71%
Things explained clearly
21%
64%
14%
Treated with respect
79%
21%
Total care minutes228 mins (target: 220)
Target
Registered nurse care minutes53 mins (target: 44)
Target
This facility delivers 228 minutes of hands-on care per resident per day. The government requires a minimum of 220 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
2.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
31.0 (avg: 31.5)About average
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Major injury from a fall
4.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
28.0 (avg: 37.6)Better than most
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Antipsychotic medication use
2.0 (avg: 12.3)Better than most
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