Southern Cross Care Campbell Residential Aged Care
CAMPBELL, ACT42 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
DementiaTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
69%
23%
Feeling at home
62%
23%
Feeling safe
69%
31%
Follow-up on concerns
62%
15%
23%
Food quality
23%
31%
46%
Having a voice
77%
23%
How the home operates
46%
46%
Independence supported
92%
Staff are caring
62%
38%
Staff competence
38%
46%
15%
Things explained clearly
31%
38%
23%
Treated with respect
54%
46%
Total care minutes242 mins (target: 220)
Target
Registered nurse care minutes44 mins (target: 44)
Target
This facility delivers 242 minutes of hands-on care per resident per day. The government requires a minimum of 220 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
19.0 (avg: 24.4)About average
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Unplanned weight loss
8.0 (avg: 5.8)About average
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Falls
30.0 (avg: 31.5)About average
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Major injury from a fall
4.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
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Antipsychotic medication use
15.0 (avg: 12.3)About average
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