Richmond Lodge
CASINO, NSWNot-for-Profit30 beds
4.0
Experience 4.0Compliance 5.0Staffing 4.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
83%
17%
Feeling at home
58%
42%
Feeling safe
92%
Follow-up on concerns
67%
17%
17%
Food quality
42%
50%
Having a voice
92%
How the home operates
58%
42%
Independence supported
83%
17%
Staff are caring
92%
Staff competence
75%
25%
Things explained clearly
58%
42%
Treated with respect
75%
25%
Total care minutes220 mins (target: 217)
Target
Registered nurse care minutes54 mins (target: 44)
Target
This facility delivers 220 minutes of hands-on care per resident per day. The government requires a minimum of 217 minutes, including 44 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
38.0 (avg: 24.4)Below average
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
23.0 (avg: 31.5)Better than most
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
44.0 (avg: 37.6)Below average
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Antipsychotic medication use
9.0 (avg: 12.3)About average
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