Bupa Bonbeach
CHELSEA, VICFor-Profit96 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
80%
20%
Feeling at home
60%
33%
Feeling safe
80%
20%
Follow-up on concerns
60%
27%
13%
Food quality
47%
33%
20%
Having a voice
80%
13%
How the home operates
80%
20%
Independence supported
80%
20%
Staff are caring
67%
13%
20%
Staff competence
80%
13%
Things explained clearly
67%
20%
Treated with respect
73%
27%
Total care minutes220 mins (target: 219)
Target
Registered nurse care minutes40 mins (target: 44)
Target
This facility delivers 220 minutes of hands-on care per resident per day. The government requires a minimum of 219 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
30.0 (avg: 24.4)About average
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
30.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
36.0 (avg: 37.6)About average
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Antipsychotic medication use
12.0 (avg: 12.3)About average
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