Bolton Clarke Claremont Terrace
MCKINNON, VICNot-for-Profit157 beds
4.0
Experience 5.0Compliance 4.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
100%
Feeling at home
87%
13%
Feeling safe
80%
20%
Follow-up on concerns
73%
20%
Food quality
27%
53%
20%
Having a voice
93%
How the home operates
80%
20%
Independence supported
93%
Staff are caring
80%
20%
Staff competence
80%
20%
Things explained clearly
60%
27%
13%
Treated with respect
87%
13%
Total care minutes203 mins (target: 202)
Target
Registered nurse care minutes43 mins (target: 41)
Target
This facility delivers 203 minutes of hands-on care per resident per day. The government requires a minimum of 202 minutes, including 41 minutes delivered by registered nurses.
Care minutes trend
Unplanned weight loss
5.0 (avg: 5.8)About average
AvgAvg
Falls
30.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
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Antipsychotic medication use
12.0 (avg: 12.3)About average
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