BaptistCare Orana Centre
POINT CLARE, NSWNot-for-Profit128 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
67%
33%
Feeling at home
53%
47%
Feeling safe
80%
20%
Follow-up on concerns
53%
27%
20%
Food quality
13%
73%
13%
Having a voice
53%
33%
13%
How the home operates
53%
47%
Independence supported
60%
27%
Staff are caring
80%
20%
Staff competence
47%
47%
Things explained clearly
47%
33%
20%
Treated with respect
67%
27%
Total care minutes224 mins (target: 216)
Target
Registered nurse care minutes46 mins (target: 44)
Target
This facility delivers 224 minutes of hands-on care per resident per day. The government requires a minimum of 216 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
29.0 (avg: 24.4)About average
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
40.0 (avg: 31.5)Below average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
25.0 (avg: 37.6)Better than most
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Antipsychotic medication use
24.0 (avg: 12.3)Below average
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