Willoughby Retirement Community Hostel
CHATSWOOD, NSW40 beds
5.0
Experience 5.0Compliance 5.0Staffing 5.0Quality 5.0
Overall Rating
5.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable5.0Q2 2025
4.0Q3 2025
5.0Q4 2025
5.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
83%
17%
Feeling at home
100%
Feeling safe
92%
Follow-up on concerns
92%
Food quality
50%
33%
17%
Having a voice
100%
How the home operates
83%
17%
Independence supported
83%
Staff are caring
83%
17%
Staff competence
58%
42%
Things explained clearly
100%
Treated with respect
92%
Total care minutes211 mins (target: 169)
Target
Registered nurse care minutes90 mins (target: 35)
Target
This facility delivers 211 minutes of hands-on care per resident per day. The government requires a minimum of 169 minutes, including 35 minutes delivered by registered nurses.
Use of restrictive practices
21.0 (avg: 24.4)About average
AvgAvg
Falls
40.0 (avg: 31.5)Below average
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Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
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Antipsychotic medication use
5.0 (avg: 12.3)Better than most
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