Water Gardens
SYDENHAM, VICFor-Profit137 beds
3.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 2.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable3.0Q2 2024
3.0Q3 2024
3.0Q4 2024
3.0Q1 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
73%
20%
Feeling at home
47%
33%
20%
Feeling safe
67%
20%
13%
Follow-up on concerns
33%
60%
Food quality
20%
53%
27%
Having a voice
67%
33%
How the home operates
47%
53%
Independence supported
33%
67%
Staff are caring
67%
20%
13%
Staff competence
53%
40%
Things explained clearly
27%
60%
13%
Treated with respect
60%
33%
Total care minutes237 mins (target: 224)
Target
Registered nurse care minutes48 mins (target: 42)
Target
This facility delivers 237 minutes of hands-on care per resident per day. The government requires a minimum of 224 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
2.0 (avg: 1.2)Below average
AvgAvg
Use of restrictive practices
36.0 (avg: 24.4)Below average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
36.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
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Antipsychotic medication use
14.0 (avg: 12.3)About average
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