Village Glen Aged Care Residences - Capel Sound
ROSEBUD WEST, VICFor-Profit231 beds
4.0
Experience 4.0Compliance 4.0Staffing 2.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q1 2024
3.0Q2 2024
3.0Q3 2024
4.0Q4 2024
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
88%
12%
Feeling at home
69%
19%
Feeling safe
94%
Follow-up on concerns
94%
Food quality
44%
19%
19%
19%
Having a voice
94%
How the home operates
69%
19%
Independence supported
94%
Staff are caring
88%
12%
Staff competence
81%
12%
Things explained clearly
69%
19%
12%
Treated with respect
81%
19%
Total care minutes194 mins (target: 207)
Target
Registered nurse care minutes33 mins (target: 40)
Target
This facility delivers 194 minutes of hands-on care per resident per day. The government requires a minimum of 207 minutes, including 40 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
11.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
25.0 (avg: 31.5)Better than most
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Polypharmacy (5+ medications)
40.0 (avg: 37.6)About average
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Antipsychotic medication use
17.0 (avg: 12.3)Below average
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