Villa Maria Catholic Homes Willowbrooke Aged Care Residence
UPPER FERNTREE GULLY, VICNot-for-Profit49 beds
4.0
Experience 5.0Compliance 5.0Staffing 3.0Quality 3.0
DementiaTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
3 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
77%
23%
Feeling at home
92%
Feeling safe
100%
Follow-up on concerns
54%
46%
Food quality
54%
15%
31%
Having a voice
92%
How the home operates
69%
31%
Independence supported
92%
Staff are caring
100%
Staff competence
77%
23%
Things explained clearly
77%
23%
Treated with respect
92%
Total care minutes217 mins (target: 209)
Target
Registered nurse care minutes46 mins (target: 42)
Target
This facility delivers 217 minutes of hands-on care per resident per day. The government requires a minimum of 209 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
3.0 (avg: 1.2)Below average
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Use of restrictive practices
2.0 (avg: 24.4)Better than most
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
30.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
44.0 (avg: 37.6)Below average
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Antipsychotic medication use
17.0 (avg: 12.3)Below average
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