Victorian Croatian Aged Care Services Inc
BELL PARK, VIC100 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 2.0
DementiaCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
1 compliance issue on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
3.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
73%
27%
Feeling at home
73%
27%
Feeling safe
93%
Follow-up on concerns
20%
67%
13%
Food quality
20%
60%
20%
Having a voice
53%
47%
How the home operates
40%
60%
Independence supported
20%
67%
13%
Staff are caring
53%
47%
Staff competence
27%
73%
Things explained clearly
20%
53%
27%
Treated with respect
87%
13%
Total care minutes198 mins (target: 209)
Target
Registered nurse care minutes40 mins (target: 43)
Target
This facility delivers 198 minutes of hands-on care per resident per day. The government requires a minimum of 209 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
26.0 (avg: 24.4)About average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
38.0 (avg: 31.5)Below average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
52.0 (avg: 37.6)Below average
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Antipsychotic medication use
20.0 (avg: 12.3)Below average
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