Uniting Nareen Gardens Lodge Bateau Bay
BATEAU BAY, NSW32 beds
4.0
Experience 4.0Compliance 5.0Staffing 4.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
83%
17%
Feeling at home
58%
25%
Feeling safe
83%
17%
Follow-up on concerns
42%
50%
Food quality
25%
50%
17%
Having a voice
58%
42%
How the home operates
42%
58%
Independence supported
67%
25%
Staff are caring
75%
25%
Staff competence
50%
42%
Things explained clearly
50%
17%
17%
17%
Treated with respect
75%
17%
Total care minutes241 mins (target: 215)
Target
Registered nurse care minutes53 mins (target: 44)
Target
This facility delivers 241 minutes of hands-on care per resident per day. The government requires a minimum of 215 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
100.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
5.0 (avg: 5.8)About average
AvgAvg
Falls
30.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
21.0 (avg: 37.6)Better than most
AvgAvg
Antipsychotic medication use
45.0 (avg: 12.3)Below average
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