Uniting Crookwell
CROOKWELL, NSW45 beds
3.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 1.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
1.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
58%
42%
Feeling at home
58%
25%
Feeling safe
67%
33%
Follow-up on concerns
50%
42%
Food quality
42%
42%
17%
Having a voice
83%
17%
How the home operates
25%
58%
17%
Independence supported
67%
33%
Staff are caring
58%
42%
Staff competence
42%
50%
Things explained clearly
17%
75%
Treated with respect
33%
58%
Total care minutes210 mins (target: 193)
Target
Registered nurse care minutes44 mins (target: 40)
Target
This facility delivers 210 minutes of hands-on care per resident per day. The government requires a minimum of 193 minutes, including 40 minutes delivered by registered nurses.
Pressure injuries
2.0 (avg: 1.2)Below average
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Use of restrictive practices
53.0 (avg: 24.4)Below average
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
75.0 (avg: 31.5)Below average
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Major injury from a fall
5.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
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Antipsychotic medication use
26.0 (avg: 12.3)Below average
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