Uniting Caroona Marima Goonellabah
GOONELLABAH, NSW80 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 2.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
79%
14%
Feeling at home
64%
21%
14%
Feeling safe
71%
29%
Follow-up on concerns
64%
29%
Food quality
36%
21%
43%
Having a voice
93%
How the home operates
36%
64%
Independence supported
93%
Staff are caring
50%
36%
14%
Staff competence
57%
36%
Things explained clearly
71%
14%
14%
Treated with respect
64%
29%
Total care minutes246 mins (target: 235)
Target
Registered nurse care minutes47 mins (target: 47)
Target
This facility delivers 246 minutes of hands-on care per resident per day. The government requires a minimum of 235 minutes, including 47 minutes delivered by registered nurses.
Use of restrictive practices
79.0 (avg: 24.4)Below average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
36.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
35.0 (avg: 37.6)About average
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Antipsychotic medication use
15.0 (avg: 12.3)About average
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