Uniting Caroona Kalina Goonellabah
GOONELLABAH, NSW70 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
86%
14%
Feeling at home
36%
50%
14%
Feeling safe
79%
21%
Follow-up on concerns
57%
29%
14%
Food quality
21%
36%
43%
Having a voice
79%
21%
How the home operates
36%
50%
14%
Independence supported
100%
Staff are caring
79%
14%
Staff competence
43%
43%
14%
Things explained clearly
50%
36%
14%
Treated with respect
71%
21%
Total care minutes231 mins (target: 227)
Target
Registered nurse care minutes51 mins (target: 45)
Target
This facility delivers 231 minutes of hands-on care per resident per day. The government requires a minimum of 227 minutes, including 45 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
25.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
45.0 (avg: 31.5)Below average
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
AvgAvg
Polypharmacy (5+ medications)
44.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
5.0 (avg: 12.3)Better than most
AvgAvg