Uniting AgeWell Hawthorn Community
HAWTHORN, VIC120 beds
3.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 2.0
Dementia
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q1 2025
3.0Q2 2025
3.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
73%
20%
Feeling at home
80%
20%
Feeling safe
87%
Follow-up on concerns
40%
33%
20%
Food quality
53%
20%
20%
Having a voice
80%
20%
How the home operates
53%
33%
13%
Independence supported
60%
27%
13%
Staff are caring
53%
33%
13%
Staff competence
33%
33%
33%
Things explained clearly
33%
33%
33%
Treated with respect
53%
40%
Total care minutes218 mins (target: 217)
Target
Registered nurse care minutes45 mins (target: 44)
Target
This facility delivers 218 minutes of hands-on care per resident per day. The government requires a minimum of 217 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
53.0 (avg: 24.4)Below average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
28.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
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Antipsychotic medication use
19.0 (avg: 12.3)Below average
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