Tongala Memorial
TONGALA, VICNot-for-Profit70 beds
4.0
Experience 4.0Compliance 5.0Staffing 4.0Quality 4.0
DementiaTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
31%
54%
15%
Feeling at home
46%
23%
23%
Feeling safe
69%
23%
Follow-up on concerns
15%
38%
46%
Food quality
31%
23%
46%
Having a voice
23%
54%
23%
How the home operates
23%
46%
23%
Independence supported
46%
23%
31%
Staff are caring
38%
46%
15%
Staff competence
15%
54%
31%
Things explained clearly
31%
31%
38%
Treated with respect
46%
46%
Total care minutes240 mins (target: 219)
Target
Registered nurse care minutes51 mins (target: 45)
Target
This facility delivers 240 minutes of hands-on care per resident per day. The government requires a minimum of 219 minutes, including 45 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
19.0 (avg: 24.4)About average
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Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
41.0 (avg: 31.5)Below average
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Major injury from a fall
6.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
29.0 (avg: 37.6)Better than most
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Antipsychotic medication use
24.0 (avg: 12.3)Below average
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