The Glen Residential Care Service
CATALINA, NSWNot-for-Profit92 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
72%
28%
Feeling at home
72%
28%
Feeling safe
78%
22%
Follow-up on concerns
56%
28%
17%
Food quality
17%
33%
50%
Having a voice
89%
11%
How the home operates
33%
56%
11%
Independence supported
100%
Staff are caring
67%
33%
Staff competence
72%
22%
Things explained clearly
72%
28%
Treated with respect
67%
33%
Total care minutes219 mins (target: 202)
Target
Registered nurse care minutes44 mins (target: 41)
Target
This facility delivers 219 minutes of hands-on care per resident per day. The government requires a minimum of 202 minutes, including 41 minutes delivered by registered nurses.
Use of restrictive practices
18.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
41.0 (avg: 31.5)Below average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
26.0 (avg: 37.6)Better than most
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Antipsychotic medication use
1.0 (avg: 12.3)Better than most
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