The Bays Aged Care Facility
HASTINGS, VICFor-Profit90 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
87%
13%
Feeling at home
73%
20%
Feeling safe
100%
Follow-up on concerns
80%
20%
Food quality
20%
67%
13%
Having a voice
100%
How the home operates
73%
27%
Independence supported
67%
20%
13%
Staff are caring
87%
13%
Staff competence
73%
20%
Things explained clearly
73%
27%
Treated with respect
87%
13%
Total care minutes229 mins (target: 205)
Target
Registered nurse care minutes39 mins (target: 42)
Target
This facility delivers 229 minutes of hands-on care per resident per day. The government requires a minimum of 205 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
21.0 (avg: 24.4)About average
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
33.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
30.0 (avg: 37.6)About average
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Antipsychotic medication use
2.0 (avg: 12.3)Better than most
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