St Vincent's Care Services Eltham - Willandra Lodge
ELTHAM, VIC64 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
3 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
64%
21%
14%
Feeling at home
43%
43%
Feeling safe
79%
21%
Follow-up on concerns
21%
64%
14%
Food quality
14%
64%
21%
Having a voice
71%
14%
How the home operates
21%
64%
14%
Independence supported
43%
43%
Staff are caring
57%
36%
Staff competence
21%
64%
14%
Things explained clearly
29%
50%
21%
Treated with respect
43%
57%
Total care minutes204 mins (target: 208)
Target
Registered nurse care minutes49 mins (target: 42)
Target
This facility delivers 204 minutes of hands-on care per resident per day. The government requires a minimum of 208 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
25.0 (avg: 24.4)About average
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
35.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
28.0 (avg: 37.6)Better than most
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Antipsychotic medication use
16.0 (avg: 12.3)About average
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