St Vincent's Care Services Eltham - Eltham Lodge
ELTHAM, VIC63 beds
4.0
Experience 3.0Compliance 5.0Staffing 4.0Quality 3.0
Dementia
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
3 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
54%
31%
15%
Feeling at home
38%
38%
23%
Feeling safe
62%
31%
Follow-up on concerns
31%
54%
15%
Food quality
15%
77%
Having a voice
38%
54%
How the home operates
15%
69%
15%
Independence supported
38%
54%
Staff are caring
62%
38%
Staff competence
31%
62%
Things explained clearly
31%
62%
Treated with respect
62%
38%
Total care minutes214 mins (target: 211)
Target
Registered nurse care minutes51 mins (target: 43)
Target
This facility delivers 214 minutes of hands-on care per resident per day. The government requires a minimum of 211 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
12.0 (avg: 24.4)About average
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Unplanned weight loss
2.0 (avg: 5.8)Better than most
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Falls
34.0 (avg: 31.5)About average
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Major injury from a fall
5.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
46.0 (avg: 37.6)Below average
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Antipsychotic medication use
11.0 (avg: 12.3)About average
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