St Charbel's Care Centre
PUNCHBOWL, NSW75 beds
4.0
Experience 4.0Compliance 4.0Staffing 5.0Quality 2.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
44%
50%
Feeling at home
38%
38%
19%
Feeling safe
62%
25%
12%
Follow-up on concerns
38%
19%
44%
Food quality
19%
50%
31%
Having a voice
69%
19%
How the home operates
44%
38%
12%
Independence supported
56%
31%
12%
Staff are caring
56%
38%
Staff competence
44%
44%
12%
Things explained clearly
44%
31%
25%
Treated with respect
69%
25%
Total care minutes324 mins (target: 223)
Target
Registered nurse care minutes64 mins (target: 45)
Target
This facility delivers 324 minutes of hands-on care per resident per day. The government requires a minimum of 223 minutes, including 45 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
62.0 (avg: 24.4)Below average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
45.0 (avg: 31.5)Below average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
43.0 (avg: 37.6)About average
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Antipsychotic medication use
11.0 (avg: 12.3)About average
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