Southern Cross Care Young Residential Aged Care
YOUNG, NSW83 beds
3.0
Experience 3.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
40%
40%
20%
Feeling at home
33%
27%
20%
20%
Feeling safe
73%
20%
Follow-up on concerns
27%
40%
27%
Food quality
33%
20%
40%
Having a voice
73%
27%
How the home operates
20%
53%
27%
Independence supported
53%
27%
20%
Staff are caring
33%
47%
20%
Staff competence
20%
60%
20%
Things explained clearly
27%
40%
33%
Treated with respect
40%
27%
33%
Total care minutes222 mins (target: 208)
Target
Registered nurse care minutes45 mins (target: 43)
Target
This facility delivers 222 minutes of hands-on care per resident per day. The government requires a minimum of 208 minutes, including 43 minutes delivered by registered nurses.
Use of restrictive practices
11.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
7.0 (avg: 5.8)About average
AvgAvg
Falls
42.0 (avg: 31.5)Below average
AvgAvg
Polypharmacy (5+ medications)
41.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
8.0 (avg: 12.3)About average
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