Southern Cross Care Tenison Goulburn Residential Aged Care
GOULBURN, NSW30 beds
4.0
Experience 4.0Compliance 5.0Staffing 4.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
67%
33%
Feeling at home
67%
33%
Feeling safe
67%
33%
Follow-up on concerns
67%
33%
Food quality
67%
17%
Having a voice
75%
25%
How the home operates
67%
33%
Independence supported
42%
42%
17%
Staff are caring
67%
33%
Staff competence
67%
33%
Things explained clearly
50%
33%
17%
Treated with respect
67%
25%
Total care minutes221 mins (target: 212)
Target
Registered nurse care minutes56 mins (target: 43)
Target
This facility delivers 221 minutes of hands-on care per resident per day. The government requires a minimum of 212 minutes, including 43 minutes delivered by registered nurses.
Pressure injuries
2.0 (avg: 1.2)Below average
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Use of restrictive practices
47.0 (avg: 24.4)Below average
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
27.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
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Antipsychotic medication use
7.0 (avg: 12.3)About average
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