Southern Cross Care St Joseph's Residential Aged Care
TWEED HEADS SOUTH, NSW101 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
68%
16%
11%
Feeling at home
74%
16%
Feeling safe
89%
Follow-up on concerns
47%
32%
11%
11%
Food quality
37%
32%
26%
Having a voice
89%
11%
How the home operates
42%
37%
16%
Independence supported
95%
Staff are caring
89%
Staff competence
47%
37%
11%
Things explained clearly
47%
26%
16%
11%
Treated with respect
89%
Total care minutes229 mins (target: 210)
Target
Registered nurse care minutes45 mins (target: 43)
Target
This facility delivers 229 minutes of hands-on care per resident per day. The government requires a minimum of 210 minutes, including 43 minutes delivered by registered nurses.
Use of restrictive practices
23.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
20.0 (avg: 31.5)Better than most
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
37.0 (avg: 37.6)About average
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Antipsychotic medication use
1.0 (avg: 12.3)Better than most
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