Southern Cross Care St Catherine's Residential Aged Care
GRAFTON, NSW63 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
50%
43%
Feeling at home
79%
21%
Feeling safe
93%
Follow-up on concerns
36%
43%
21%
Food quality
29%
43%
29%
Having a voice
57%
21%
21%
How the home operates
64%
29%
Independence supported
57%
21%
21%
Staff are caring
57%
43%
Staff competence
50%
36%
14%
Things explained clearly
50%
29%
21%
Treated with respect
71%
29%
Total care minutes236 mins (target: 217)
Target
Registered nurse care minutes45 mins (target: 44)
Target
This facility delivers 236 minutes of hands-on care per resident per day. The government requires a minimum of 217 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
32.0 (avg: 24.4)Below average
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
33.0 (avg: 31.5)About average
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Major injury from a fall
4.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
42.0 (avg: 37.6)About average
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Antipsychotic medication use
3.0 (avg: 12.3)Better than most
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