Southern Cross Care South Coogee Residential Aged Care
SOUTH COOGEE, NSW41 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 4.0
DementiaTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
17%
50%
33%
Feeling at home
25%
67%
Feeling safe
33%
42%
25%
Follow-up on concerns
17%
50%
25%
Food quality
17%
33%
50%
Having a voice
92%
How the home operates
25%
50%
25%
Independence supported
42%
17%
33%
Staff are caring
50%
42%
Staff competence
25%
58%
17%
Things explained clearly
50%
42%
Treated with respect
33%
33%
33%
Total care minutes243 mins (target: 235)
Target
Registered nurse care minutes50 mins (target: 47)
Target
This facility delivers 243 minutes of hands-on care per resident per day. The government requires a minimum of 235 minutes, including 47 minutes delivered by registered nurses.
Use of restrictive practices
41.0 (avg: 24.4)Below average
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Falls
33.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
29.0 (avg: 37.6)Better than most
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Antipsychotic medication use
5.0 (avg: 12.3)Better than most
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