Southern Cross Care Karinya Residential Aged Care
COROWA, NSW84 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
59%
35%
Feeling at home
82%
12%
Feeling safe
88%
12%
Follow-up on concerns
53%
41%
Food quality
41%
47%
12%
Having a voice
94%
How the home operates
53%
35%
12%
Independence supported
76%
24%
Staff are caring
71%
29%
Staff competence
41%
47%
12%
Things explained clearly
53%
47%
Treated with respect
71%
29%
Total care minutes220 mins (target: 214)
Target
Registered nurse care minutes41 mins (target: 43)
Target
This facility delivers 220 minutes of hands-on care per resident per day. The government requires a minimum of 214 minutes, including 43 minutes delivered by registered nurses.
Use of restrictive practices
13.0 (avg: 24.4)About average
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
40.0 (avg: 31.5)Below average
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Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
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Antipsychotic medication use
10.0 (avg: 12.3)About average
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