Shangri-La Nursing Home
HURSTVILLE, NSWFor-Profit53 beds
4.0
Experience 2.0Compliance 5.0Staffing 3.0Quality 5.0
DementiaTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
2.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
17%
67%
17%
Feeling at home
42%
33%
17%
Feeling safe
33%
33%
33%
Follow-up on concerns
50%
42%
Food quality
17%
33%
50%
Having a voice
17%
58%
25%
How the home operates
25%
42%
33%
Independence supported
25%
33%
33%
Staff are caring
17%
42%
42%
Staff competence
42%
17%
42%
Things explained clearly
17%
25%
50%
Treated with respect
17%
67%
17%
Total care minutes233 mins (target: 241)
Target
Registered nurse care minutes48 mins (target: 47)
Target
This facility delivers 233 minutes of hands-on care per resident per day. The government requires a minimum of 241 minutes, including 47 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
32.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
19.0 (avg: 37.6)Better than most
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Antipsychotic medication use
10.0 (avg: 12.3)About average
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