RFBI Lake Haven Masonic Village
LAKE HAVEN, NSWNot-for-Profit65 beds
4.0
Experience 5.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
5 compliance issues, 1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
64%
29%
Feeling at home
50%
43%
Feeling safe
71%
21%
Follow-up on concerns
57%
36%
Food quality
43%
43%
14%
Having a voice
64%
21%
14%
How the home operates
57%
29%
14%
Independence supported
86%
14%
Staff are caring
79%
21%
Staff competence
29%
64%
Things explained clearly
50%
29%
14%
Treated with respect
64%
29%
Total care minutes219 mins (target: 221)
Target
Registered nurse care minutes52 mins (target: 44)
Target
This facility delivers 219 minutes of hands-on care per resident per day. The government requires a minimum of 221 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
25.0 (avg: 24.4)About average
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Unplanned weight loss
10.0 (avg: 5.8)Below average
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Falls
33.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
33.0 (avg: 37.6)About average
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Antipsychotic medication use
2.0 (avg: 12.3)Better than most
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