RFBI Glen Innes Masonic Village
GLEN INNES, NSWNot-for-Profit62 beds
4.0
Experience 3.0Compliance 4.0Staffing 4.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
69%
23%
Feeling at home
69%
15%
Feeling safe
69%
15%
Follow-up on concerns
62%
23%
Food quality
31%
31%
38%
Having a voice
85%
How the home operates
46%
31%
15%
Independence supported
92%
Staff are caring
69%
15%
15%
Staff competence
54%
23%
23%
Things explained clearly
38%
31%
23%
Treated with respect
38%
38%
23%
Total care minutes209 mins (target: 199)
Target
Registered nurse care minutes48 mins (target: 40)
Target
This facility delivers 209 minutes of hands-on care per resident per day. The government requires a minimum of 199 minutes, including 40 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Unplanned weight loss
2.0 (avg: 5.8)Better than most
AvgAvg
Falls
27.0 (avg: 31.5)About average
AvgAvg
Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
2.0 (avg: 12.3)Better than most
AvgAvg