Reynella Hillside Care Community
REYNELLA, SAFor-Profit89 beds
3.0
Experience 2.0Compliance 4.0Staffing 3.0Quality 2.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
2.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
47%
27%
13%
13%
Feeling at home
47%
33%
13%
Feeling safe
47%
33%
20%
Follow-up on concerns
20%
27%
47%
Food quality
20%
27%
33%
20%
Having a voice
47%
47%
How the home operates
13%
67%
20%
Independence supported
13%
27%
53%
Staff are caring
40%
47%
13%
Staff competence
27%
47%
27%
Things explained clearly
27%
13%
40%
20%
Treated with respect
47%
40%
13%
Total care minutes229 mins (target: 227)
Target
Registered nurse care minutes47 mins (target: 46)
Target
This facility delivers 229 minutes of hands-on care per resident per day. The government requires a minimum of 227 minutes, including 46 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
55.0 (avg: 24.4)Below average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
32.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
29.0 (avg: 37.6)Better than most
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Antipsychotic medication use
19.0 (avg: 12.3)Below average
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