Parkland House Hostel
WILLAURA, VICGovernment10 beds
5.0
Experience 4.0Compliance 5.0Staffing 5.0Quality 5.0
Overall Rating
5.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving4.0Q3 2024
5.0Q4 2024
5.0Q1 2025
5.0Q2 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
86%
14%
Feeling at home
86%
14%
Feeling safe
100%
Follow-up on concerns
43%
57%
Food quality
14%
86%
Having a voice
71%
29%
How the home operates
43%
57%
Independence supported
71%
29%
Staff are caring
71%
29%
Staff competence
57%
43%
Things explained clearly
57%
43%
Treated with respect
86%
14%
Total care minutes236 mins (target: 143)
Target
Registered nurse care minutes80 mins (target: 34)
Target
This facility delivers 236 minutes of hands-on care per resident per day. The government requires a minimum of 143 minutes, including 34 minutes delivered by registered nurses.
Care minutes trend
Falls
48.0 (avg: 31.5)Below average
AvgAvg
Polypharmacy (5+ medications)
60.0 (avg: 37.6)Below average
AvgAvg